Returns

What is Super-Wide Digital Ltd's Returns Policy?

At Super-Wide Digital Ltd, our priority is to deliver products of the highest quality to our customers. Each item undergoes a thorough inspection process to ensure it is in perfect condition before it is shipped to you. We understand that sometimes issues can arise, so if you encounter any problems with your order, we are here to help.

We accept returns on eligible items within 3 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and accompanied with the order number. We encourage you to inspect your order promptly upon arrival, and if you find any defects or discrepancies, please contact us immediately so we can assist you in resolving the issue.

For any returned items, customers will be responsible for the shipping costs unless the return is due to our error. Once we receive the returned item and verify its condition, we will process your refund or replacement as quickly as possible. We appreciate your understanding and are committed to ensuring your satisfaction with every purchase.

Eligibility for Refunds and Replacements

• Refunds or replacements for non-custom products will only be provided if the items were damaged in transit, defective, lost during shipping, or are substantially different from the original order.
• While Super-Wide Digital Ltd will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.
• Exclusions: We cannot accept replacements for minor variations in colour, texture, or size that may occur due to screen settings or the handmade nature of some items. Additionally, any personalisation mistakes made by the customer (e.g., typos or incorrect details) are not eligible for replacement. Please ensure all customisation details are correct before submitting your order.

Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable. While Super-Wide Digital Ltd will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.

Condition for Returns:

Kindly ensure the product is in its original, unused condition when returned.

 

Please note that the final decision regarding a replacement, refund, or other resolution will be made by Super-Wide Digital Ltd. However, we are committed to ensuring a fair and satisfactory outcome for our customers.