What if I can't see what I want?

Please contact one of our sales team, as we also have many more printing and finishing options available that aren’t on our website.

 

What signage and products does Super-Wide Digital produce?

We offer a variety of products, including Banners such as Flexfaces and Heras fencing banners, One-piece wallpaper, backlit textiles, blackback textiles, display polyester for flags, self-adhesive vinyl, Contra Vision®, Phototex, optically clear retac, Viziprint, and Spot-On; flooring options like floor vinyl, lino, G-Floor, and hoardings; materials including Dibond FR, Dilite, acrylic, Fluted PP, and display boards; as well as lighting solutions such as lightboxes, TFS frames, and exhibition systems.

Why should I order my custom banners from Super-Wide Digital Ltd?

As we begin our 25th year at Super-Wide Digital, we’re proud to be your preferred supplier for large and superwide format digital print. With one of the most advanced production facilities in the UK, we offer an extensive range of trade-only print solutions, from banners, textiles, one-piece wallpaper, vinyl graphics & rigid boards. We also fabricate SignComp Flexface Lightboxes, a huge range of Bespoke Fabric Lightboxes and Exhibition Systems — all produced in-house with precision, speed, and reliability to meet your needs.

 

What do we mean by price inclusive of taxes?

All applicable taxes will be calculated and included during the checkout process.

What if my order is lost by your shipping carrier?

Please contact our team, and we will be happy to assist you.

What if I have a special finishing request that isn’t available on the product page, ie, wind flaps & dragon tails?

Please reach out to our team for a personalised quote.

Are banners waterproof? How long will they last?

Banners are waterproof and typically have a lifespan of about five years.

 

Uploading of files?

For larger files, we kindly ask that you compress them into Zip files to ensure easier handling and transmission. Additionally, please ensure that the total size of the compressed file does not exceed 2GB, as this limit helps facilitate efficient processing and storage.

What file types are recommended for artwork uploads?

We aim to work solely with high-resolution PDFs. These files are proven to give the most accurate output. Do not export crop marks, colour bars or page information. This information is not required, thank you. We also accept native Adobe® files from Illustrator® and Photoshop® (PSD / PSB / TIF / JPEG / EPS / AI). Low-resolution visuals are required for reference purposes. We DO NOT accept non-Adobe® based files.

Scaling - Please work to 100% scale. If this is not possible, select one of the following scales and inform us which you have used: 50%, 25% - 10%.

 

Can Super-Wide Digital Ltd print on both sides of the banner?

We can print banners on both sides if you choose a blockout banner from our product list.

 

Can I change my artwork once it has been approved and is in production?

Once your artwork receives approval, it will be sent to print, and no further changes can be made.

 

What if I don't like the proof of the banner?

Please contact our team, and we will be happy to assist you.

 

What if the colours on the custom banner don't come out the way I expected?

Please contact our team, and we will be happy to assist you.

 

What printer resolution do you use?

We use 300 dpi to 1200 dpi resolution

 

What printing technology do you use?

Our portfolio of print and finishing technology is extensive. It includes EFI LED-UV print technology up to 5m wide with the Vutek Q5r. We also have hybrid UV LED wide-format technology with the AGFA Tauro and Vutek H5. Dye-sublimation print technology up to 3.2m wide with our AGFA Avinci and EFI VUTEk FabriVU 340i machines, as well as HP Latex technology. In addition, we have a wide range of in-house finishing equipment, including 5m wide cutting, laser cutting, UV liquid lamination, welding, sewing, and Kongsberg technology.

 

What finishing technology do you use?

We have a wide range of in-house finishing equipment, including 5m wide cutting, laser cutting, UV liquid lamination, welding, sewing, and Kongsberg technology.

Will the printed product look exactly like the design proof displayed on my monitor?

No, because it is displayed in RGB, it will look different.

How much is the shipping cost?

Shipping costs are determined based on the products you order from us.

How long does it take to receive my custom banner?

You can choose your preferred delivery date from the available options.

Will I get a full refund if I decide not to go with the order?

Once the order has been processed, this will no longer be available.

Does Super-Wide Digital Ltd ship outside of the UK?

At the moment, it is not available through the website.

What if my order is not delivered within the guaranteed time frame?

Please reach out to us, and we will investigate this issue.

Where are you located?

We are located in Bacup, in the North West region of England.

Can I cancel my order and get a full refund?

Please contact us as soon as possible; if it has already gone to print, we won’t be able to assist.

What if I received a damaged order?

Please reach out to our team and include any relevant images. Thank you!

I only received part of my order - where is the rest?

Please reach out to our team, and they will investigate the order.

Can I update my billing address?

Please reach out to our team, and they will investigate the order.

Can I change the shipping address?

Please reach out to our team, and they will investigate the order.

How do I reorder something I previously purchased?

Currently, this is not possible.

Can I reorder a product but change the size?

Currently, this is not possible.

 

What payment do we accept?

We accept the following payments: Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, American Express, Diners, JCB and Discover.